What should I know before placing an order on Endy.com?

Check out our top FAQ below and search our Help Centre to learn more about all things Endy.

Still need help? Use the help feature on this page to get in touch with our Customer Experience team.


Completing Your Order

Can I combine discounts?
Does Endy offer financing?
Can I use a different billing and shipping address?


Modifying Your Order

Can I change the credit card I used on an order?
I entered the wrong address, how do I fix that?
How do I cancel my Endy order?


Shipping & Delivery

Can I schedule a delivery?
Will you remove my old mattress?
When should I expect delivery?
What do I need to know while I wait for my order?
Will you bring the package into my home/apartment?


Getting to Know Your Mattress

Can you explain Endy's 100 Night mattress trial?
How soon can I sleep on my new Endy Mattress?
What type of bed frame should I use with the Endy Mattress?
What are the care instructions for the Endy Mattress?
What is the mattress warranty?




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  • Contact Us

    The Endy Customer Care team will be working modified hours over the holidays. Please review our holiday hours below to note when we will be online to answer your inquiries.

    Holiday Hours

    December 24, 26, 27, 31: 10:30am to 6pm EST

    December 25 & January 1-2: CLOSED

    Regular Hours

    Our phone and live chat hours are:

    Monday-Friday, from 10:30am to 10pm EST

    Saturday and Sunday, from 10:30am to 6pm EST

    Or you can email us anytime!

  • Endy Product Questions

    Call us +1 866 304 3639 Call us
  • Returns

    Email us
  • Shipping Concerns

    Call us +1 866 304 3639 Call us
  • Warranty Claims

    Email us