Order Processing
Your order will be processed at our warehouse before it's picked up by our shipping partner. Orders placed before 1 pm ET are expected to leave our warehouses same business day (Monday to Friday). Orders placed after 1 pm ET are expected to leave our warehouses next business day. We'll send you a Shipping Confirmation email with tracking information as soon as your order has been picked up.
Estimated Transit Time
After processing, your order is picked up by our shipping partners, brought to a local station for distribution, and transited to you. While our country-wide shipping guideline is 1-7 business days, you can use the table below to determine the estimated transit time (from our warehouse to your door, in addition to processing time) based on where you're shipping to and the products you've ordered.
| Estimated Transit Time | ||
| Delivery area | Mattress & Accessories | Furniture & Rugs |
| Greater Toronto Area | 1-3 business days | 1-3 business days |
| Metro Vancouver Area | 1-3 business days | 7-10 business days |
| Canada-wide |
1-7 business days |
7-10 business days |
Please note that shipping to remote areas or rural addresses may take approximately 3-5 business days longer for local delivery.
Some additional factors to consider:
- As with any estimate, these guidelines are likely to change based on weather, higher-than-expected shipping volume, or any other unforeseen delays.
- Deliveries in urban centres are likely to be quicker than in rural areas.
- Remote areas outside of urban centres, reserves, and areas that require access by ferry are likely to experience slightly longer transit times.