General Shipping Process
After you place your order and select a FedEx shipping method, you can expect a series of emails including an order confirmation, shipping confirmation, and delivery update.
Our warehouse processes new orders in 1-3 business days before passing them over to FedEx for delivery. When the handoff takes place, we'll let you know with a shipping confirmation email that includes tracking information for your delivery with FedEx Ground.
All FedEx deliveries will take place on business days between 9 am and 7 pm local time. During peak seasons, delivery time could be extended to 9 pm. At this time, it's not possible to schedule delivery for a preferred time or date at checkout.
If you live in a multi-unit building, please be prepared to retrieve your order from your lobby or building entry point. If you need help moving your items, please request assistance from a friend or family member ahead of time.
With FedEx Ground, you can expect:
- Three-to-five business day delivery/transit time, shipping from the Metro Vancouver Area and GTA to locations across Canada.
- Three delivery attempts and safe storage at a local FedEx contractor station. FedEx Ground drivers are also authorized to perform safe drop delivery, so you're not required to be home to receive the order.
- In the unlikely event that three delivery attempts pass unsuccessfully, FedEx Ground contractors will hold your order at their delivery depot for 10 business days so you can pick it up at your convenience.
Worried about safe drop? Don't be! All of our deliveries are insured, and we'll replace lost packages within 2 business days if they're not found after a thorough investigation by our shipping partners.
Congratulations! Happy sleeps are on the way!