What is the FedEx shipping process?

General Shipping Process

Your order will be processed at our warehouse before our shipping partner picks it up. Orders placed before 1:30 pm ET should leave our warehouses the same day, 7 days a week, excluding holidays. Orders placed after 1:30 pm ET should leave our warehouses the next day. We'll send you a Shipping Confirmation email with FedEx tracking information as soon as your order leaves our warehouse.

All FedEx deliveries will take place on business days between 8 AM and 8 PM local time. During peak seasons, delivery time could be extended to 9 PM. At this time, it's not possible to schedule delivery for a preferred time or date at checkout.

If you live in a multi-unit building, please be prepared to retrieve your order from your lobby or building entry point. If you need help moving your items, please request assistance from a friend or family member ahead of time.


FedEx Ground

With FedEx Ground, you can expect:

  • One to seven business day delivery/transit time, shipping from the Calgary Area and GTA to locations across Canada.
  • Three delivery attempts and safe storage at a local FedEx contractor station. FedEx Ground drivers are also authorized to perform safe drop delivery, so you're not required to be home to receive the order.
  • In the unlikely event that three delivery attempts pass unsuccessfully, FedEx Ground contractors will hold your order at their delivery depot for 10 business days so you can pick it up at your convenience.

Worried about safe drop? Don't be! All of our deliveries are insured, and we'll replace lost packages within 2 business days if they're not found after a thorough investigation by our shipping partners.

Congratulations! Happy sleeps are on the way!




Was this article helpful?
43 out of 53 found this helpful
  • Contact Us

    The Endy Customer Care team will be working modified hours over the holidays. Please review our holiday hours below to note when we will be online to answer your inquiries.

    Holiday Hours

    December 24, 26, 27, 31: 10:30am to 6pm EST

    December 25 & January 1-2: CLOSED

    Regular Hours

    Our phone and live chat hours are:

    Monday-Friday, from 10:30am to 10pm EST

    Saturday and Sunday, from 10:30am to 6pm EST

    Or you can email us anytime!

  • Endy Product Questions

    Call us +1 866 304 3639 Call us
  • Returns

    Email us
  • Shipping Concerns

    Call us +1 866 304 3639 Call us
  • Warranty Claims

    Email us