General Shipping Process
Your order will be processed at our warehouse before our shipping partner picks it up. Orders placed before 1:30 pm ET typically leave our warehouses the same day, 7 days a week, excluding holidays. Orders placed after 1:30 pm ET typically leave our warehouses the next day. We'll send you a Shipping Confirmation email with tracking information as soon as our shipping partner picks up your order.
At this time, it's not possible to schedule delivery for a preferred time or date. If you live in a multi-unit building, please be prepared to retrieve your order from your lobby or building entry point. If you need help moving your items, please request assistance from a friend or family member ahead of time.
If you receive Frontier shipping, you can expect:
- Delivery on business days between 8 AM and 6 PM local time. Delivery time could be extended to 9 PM during peak seasons and over the holidays.
- One delivery attempt and safe storage at a local terminal. Frontier partner drivers are authorized to perform safe drop delivery. They'll assess the area around your home, and leave your order near your front door. No need to stay home from work on the day of your delivery.
- If you're not home for the first delivery attempt and safe drop isn't possible, Frontier partners will reach out to you to coordinate the next best date for delivery or hold your order for pickup from a nearby delivery terminal.
- Please anticipate 1-5 additional days for Frontier delivery if you live in a rural area, or if you've ordered a bed frame. We appreciate your patience.
Worried about safe drop? Don't be! All of our deliveries are insured, and we'll replace lost packages within 2 business days if they're not found after a thorough investigation by our shipping partners.
Rest easy! Happy sleeps are on the way.