General Shipping Process
Your order will be processed at our warehouse before our shipping partner picks it up. Orders placed before 1:45 pm ET typically leave our warehouses the same day, 7 days a week, excluding holidays. Orders placed after 1:45 pm ET typically leave our warehouses the next day. We'll send you a Shipping Confirmation email with tracking information as soon as our shipping partner picks up your order.
At this time, it's not possible to schedule delivery for a preferred time or date. If you live in a multi-unit building, please be prepared to retrieve your order from your lobby or building entry point. If you need help moving your items, please request assistance from a friend or family member ahead of time.
Frontier Regular Delivery
If you receive Frontier shipping, you can expect:
- Delivery on business days between 8 AM and 6 PM local time. Delivery time could be extended to 9 PM during peak seasons and over the holidays.
- One delivery attempt and safe storage at a local terminal. Frontier partner drivers are authorized to perform safe drop delivery. They'll assess the area around your home, and leave your order near your front door. No need to stay home from work on the day of your delivery.
- If you're not home for the first delivery attempt and safe drop isn't possible, Frontier partners will reach out to you to coordinate the next best date for delivery or hold your order for pickup from a nearby delivery terminal.
- Please anticipate 1-5 additional days for Frontier delivery if you live in a rural area, or if you've ordered a bed frame. We appreciate your patience.
Worried about safe drop? Don't be! All of our deliveries are insured, and we'll replace lost packages within 2 business days if they're not found after a thorough investigation by our shipping partners.
Frontier Evening Delivery
We offer shipping via Frontier Evening delivery to select postal codes in the Greater Toronto Area. All Frontier delivery orders require that someone be home to sign for your order (we don’t want to leave your Endy alone in the dark).
- Frontier Evening deliveries take place 1-2 business days after you place your order, between 6 PM and 9 PM EST.
- The delivery date is presented to you during checkout. At this time, this date is not customizable.
- All Frontier evening deliveries must be received in person, without exception. If you are unable to arrange for someone to be home for the delivery date offered at checkout, please select another delivery option.
- If Frontier attempts to deliver and no one is available to sign for your package, the driver will leave a notice at your door. You can contact Frontier to schedule another delivery date.
- You will receive a reminder via text message on the date of your delivery. You can reply to this message to communicate with the Frontier Evening delivery team.
Rest easy! Happy sleeps are on the way.