Will you bring the package into my home/apartment?

Our delivery partners will do their best to bring your package right to your door, but they are not able to bring it inside your home or apartment. If you live in a multi-unit building, please be prepared to retrieve your order from your lobby or building entry point.

If you need help to carry and set up the mattress, please plan accordingly with a friend or a neighbour.


Was this article helpful?
45 out of 66 found this helpful
  • Contact Us

    The Endy Customer Care team will be working modified hours over the holidays. Please review our holiday hours below to note when we will be online to answer your inquiries.

    Holiday Hours

    December 24, 26, 27, 31: 10:30am to 6pm EST

    December 25 & January 1-2: CLOSED

    Regular Hours

    Our phone and live chat hours are:

    Monday-Friday, from 10:30am to 10pm EST

    Saturday and Sunday, from 10:30am to 6pm EST

    Or you can email us anytime!

  • Endy Product Questions

    Call us +1 866 304 3639 Call us
  • Returns

    Email us
  • Shipping Concerns

    Call us +1 866 304 3639 Call us
  • Warranty Claims

    Email us