Visit our Holiday Delivery Times article for more information about the latest date to place an order (by province and some cities/towns) if you want to receive it in time for the holidays.
The holiday season brings exponential increases in shipping volume. While our shipping partners work very hard to ensure speedy deliveries, please account for potential delays when anticipating a delivery, and order as far ahead as possible.
Watch our video below to learn about the the four stages in our shipping process. You can also read more about the process below.
1) Order is Placed
You've just placed your order with Endy! As soon as your order has been placed, we’ll send you an email to confirm receipt. From there, our warehouse will typically process the order in 1-2 days before sending out for delivery.
2) Processed & En Route
Once our warehouse has processed your order and it is in the hands of our courier, we will provide you with a tracking number to keep you up-to-date. Please note: The estimated shipping date we provide is the date that your order is most likely to arrive. For reasons beyond our control, however, shipping is sometimes delayed or accelerated. We recommend you keep a close eye on your tracking number for shipping updates. As this is an estimate, we don't recommend staying at home to wait for your package. If your order has multiple items you may receive each item on different days as each item will have its own tracking number.
3) Out For Delivery
You're this close to a better night’s sleep! Once our shipping partner has your order on their truck, we will send you an email update. Our shipping partner will make a delivery attempt that day between 9am - 7pm for residential addresses and will leave your package if it’s safe to do so. If they deem the location unsafe, they will make a second delivery attempt the following business day.
Your Endy has arrived at your home. Go ahead—unbox and get comfy!