What is the typical shipping process?

Watch our video below to learn about the four stages of our shipping process. You can also read more about the process below. 

Shipping Process

1) Order is Placed

You've just placed your order with Endy! As soon as your order has been placed, we’ll send you an email to confirm receipt. From there, our warehouse will typically process the order in 1-3 business days before sending it out for delivery.

2) Processed & En Route

Once our warehouse has processed your order and it is in the hands of our courier, we will provide you with a tracking number to keep you up-to-date. Please note: The estimated shipping date we provide is the date that your order is most likely to arrive. For reasons beyond our control, however, shipping is sometimes delayed or accelerated. We recommend you keep a close eye on your tracking number for shipping updates. As this is an estimate, we don't recommend staying at home to wait for your package. If your order has multiple items you may receive each item on different days as each item will have its own tracking number.

3) Out For Delivery

You're this close to a better night’s sleep! Once our shipping partner has your order on their truck, we will send you an email update. Our shipping partner will make a delivery attempt that day between 9am - 7pm for residential addresses and will leave your package if it’s safe to do so. If they deem the location unsafe, they will make a second delivery attempt the following business day. 

4) Delivered

Your Endy has arrived at your home. Go ahead—unbox and get comfy! 

 

Please note: Additional fees or exclusions may apply to the Canadian Territories. Read more about territories shipping.

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  • Contact Us

    The Endy Customer Care team will be working modified hours over the holidays. Please review our holiday hours below to note when we will be online to answer your inquiries.

    Holiday Hours

    December 24, 26, 27, 31: 10:30am to 6pm EST

    December 25 & January 1-2: CLOSED

    Regular Hours

    Our phone and live chat hours are:

    Monday-Friday, from 10:30am to 10pm EST

    Saturday and Sunday, from 10:30am to 6pm EST

    Or you can email us anytime!

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