Please contact us right away at email@example.com if you have received a delivery notification but can’t locate the package at your address.
Sometimes our shipping partners will deliver to a pickup location (such as an access point) if there is no one at home when they attempt delivery. This is usually only the case for smaller packages such as our Pillows and Sheet Sets. We can check your tracking for you to verify if your order has been delivered to a pickup location.
If we find the package shows delivered to your correct address, we will ask that you check with your neighbours in case they have accepted the package for you or received it in error. You should also check your back door, garage or other areas around your home our shipping partners could have left your order to keep it safe if you weren’t home at time of delivery.
If the package cannot be located, we will open an investigation with our shipping partners and replace it within two business day if necessary. Not to worry, your package is insured for loss or damage, so we’ve got you covered!