My order was delivered but I did not receive it, what are the next steps?

What happens when your shipment tracking indicates that your order has been delivered, but you haven't received anything or you appear to be missing items? 

Your delivery is insured, and we're ready to help find or replace anything you didn't receive. First, walk through this troubleshooting checklist:

  • Scroll down your tracking page to ensure all items in your shipment were delivered. It's common for multi-item orders to be split across multiple deliveries. You may find that the outstanding items are "In transit," and will be delivered in the coming 1-2 business days.
  • Look around the perimeter of your home. To ensure your delivery is completed safely, our shipping partner may have left items in inconspicuous areas. Look near your front porch, garage, carport, or side door.
  • Ask your neighbours if they received your order. It's common for caring neighbours to take items into their homes for safekeeping. It's also possible our shipping partners delivered to a neighbouring home by accident.

If you've completed the steps above and haven't located your missing items, use the live chat at the bottom-right corner of this page to contact Endy Customer Care. We'll notify our shipping partners and move forward with any necessary replacements in a matter of days.




Was this article helpful?
36 out of 86 found this helpful
  • Contact Us

    The Endy Customer Care team will be working modified hours over the holidays. Please review our holiday hours below to note when we will be online to answer your inquiries.

    Holiday Hours

    December 24, 26, 27, 31: 10:30am to 6pm EST

    December 25 & January 1-2: CLOSED

    Regular Hours

    Our phone and live chat hours are:

    Monday-Friday, from 10:30am to 10pm EST

    Saturday and Sunday, from 10:30am to 6pm EST

    Or you can email us anytime!

  • Endy Product Questions

    Call us +1 866 304 3639 Call us
  • Returns

    Email us
  • Shipping Concerns

    Call us +1 866 304 3639 Call us
  • Warranty Claims

    Email us