My order was delivered but I did not receive it, what are the next steps?

If your tracking shows “delivered” but you don’t have everything in hand, don’t stress—we’ve got a quick checklist to help track things down.

What to Check First

Start here before reaching out:

• Review your tracking details
  Scroll through your tracking page, as well as the carrier's website, to confirm all items were delivered. Larger orders often ship separately, so some pieces may still be marked in transit and arrive within 1–2 business days.

• Do a quick sweep around your home
  Carriers sometimes leave packages in discreet spots for safety. Check your front porch, side door, garage, or carport.

• Check with your neighbours
  Well-meaning neighbours may accept packages for safekeeping. It’s also possible a delivery was dropped off next door by mistake.

Still Missing Something?

If you’ve gone through the steps above and your items haven’t turned up, reach out to us via the live chat in the bottom-right corner of this page. The Endy Customer Care team will connect with the carrier and help sort out next steps.

We’ll take it from here—easy, calm, and handled.