Getting Started
If your mattress was delivered within the last 365 nights, you may be eligible for a free, no-hassle return. We're here to help coordinate the return for you. Before initiating a return, consider the following:
- Have I given my body 2-3 weeks to adjust to my new Endy Mattress?
- Am I using the best foundation or bed frame for my comfort preferences?
- Is my mattress eligible for a return?
Eligibility
Every Endy customer is eligible for one 365 Night Trial for their first purchase from Endy.com. Only first orders with a maximum of four Endy Mattresses and four Endy Hybrid Mattresses are eligible. This trial is not transferable, and Endy Mattresses purchased through third-party channels like Amazon.ca are not eligible for the 365 Night Trial.
If you purchased your mattress before November 15, 2025, your mattress is covered under the previous 100 Night Trial instead.
Head to Endy.com for the complete 365 Night Mattress trial terms, including how we identify a purchaser.
Endy Products from Other Retailers
Endy Mattresses purchased through third-party retailers are not eligible for the 365 Night Trial. Every retailer has its own return policy, so please reach out to the store you purchased from.
Read more about our full trial terms >>
Endy Mattress Return Process
| Contact Endy Customer Care | Confirm your details | Get ready for Pickup | Receive your refund |
Once you get in touch, we'll:
- Confirm the status of your 365 Night Trial and verify your shipping information. We may also inquire about the reason for your return and collect the lot number associated with your mattress.
- Arrange a pick-up at your convenience.
- Process a full refund to the credit card used during the initial purchase as soon as we've confirmed the pickup is complete. Easy as that!
Speed Up Your Endy Mattress Return
While we may have additional questions about your experience when you contact us about a return, you can get the process started ahead of time by providing the following:
- your updated address
- phone number
- a complete list of items you wish to return
When our pick-up partners arrive to remove your Endy Mattress, be sure to request a pick-up receipt and snap a photo of the mattress being loaded into the vehicle. Send both to the Customer Care team and we'll ask our Billing team to process your refund as soon as possible.