How does Full-Service Delivery work?

Full-Service Delivery is now available in select Canadian cities for $99 plus tax. Eligibility and fees are determined at checkout.

After you place your order, our partners at Sleep Country Canada will call you to schedule your delivery appointment. Appointments are typically scheduled within one business day once you receive your shipping confirmation email, from Monday to Friday, excluding holidays.

On the morning of your appointment, the Full-Service Delivery team will call you again to provide a 3-hour delivery window. Please note that your delivery window is based on the route and number of appointments scheduled on that date. We're happy to accommodate requests for specific delivery times where possible. However, please plan to be home to receive your order during the 3-hour delivery window provided.

Delivery & Assembly Services

  • Our delivery team will deliver your Endy products to the room(s) of your choice and assemble them for you.
  • If you order multiple mattresses and bed frames, each item will be delivered to the appropriate room and fully assembled.

Removal Services

  • We will remove all packaging from unboxing and assembling your Endy products.
  • Our delivery team will happily remove your old mattress and box spring, one for each Endy mattress or bed frame purchased.
  • For example, if you purchase an Endy Mattress and an Endy Platform Bed with Full-Service Delivery, we will remove your old mattress and box spring.
  • Bed frames, headboards, or other bedroom furniture are not eligible for removal services.

Please note that our Full-Service Delivery team is available to set up, arrange, and move Endy products only. If you wish to use your existing furniture elsewhere in your home, please move it before your scheduled delivery window begins.

Order Modifications & 48-Hour Cancellation Policy

  • If you ordered the wrong items, you have 30 minutes after placing your order to request a full cancellation using the Help feature on Endy.com. At this time, it's not possible to add or remove individual items from confirmed orders.
  • If your order has already been processed, our Customer Care team will provide you with pre-paid return labels so you can ship any unopened items back to our warehouse.
  • You may cancel or reschedule your Full-Service Delivery up to 48 hours before your scheduled appointment by calling 1-888-753-3788.
  • Additional fees may apply if you request a change to your delivery date within 48 hours of your scheduled appointment.

Need help with your scheduled Full-Service Delivery?

Use the Help feature on this page to contact Endy Customer Care, or call 1-888-753-3788 to speak directly to Sleep Country Canada's Full-Service Delivery team.

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  • Contact Us

    The Endy Customer Care team will be working modified hours over the holidays. Please review our holiday hours below to note when we will be online to answer your inquiries.

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    December 25 & January 1-2: CLOSED

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